Farmers Insurance Mobile Catastrophe Claims Bus (MCC) and Customer Care Vehicle (CCV) Set Up in Virginia Beach and Newport News, VA to Help Customers With Claims

NORFOLK, Va., Aug. 29, 2011 /PRNewswire/ -- Farmers Insurance Group of Companies®, including subsidiaries Foremost Insurance, Bristol West and 21st Century Insurance, are on the scene throughout Virginia helping customers with claims.


"Farmers' agents, claims adjusters and employees are continuing to help customers with their claims needs," stated Riko Metzroth, Farmers Virginia State Executive Director.  A Mobile Claims Bus is in Virginia Beach, and "a Customer Care Vehicle is located in Newport News. They will be available all day today until 7 p.m."

The MCC is at the Walmart Store Parking Lot
2021 Lynnhaven Parkway, VA Beach VA

The CCV is at the Loews Home Improvement Store
325 Chatham
Newport News, VA

Note to Media:  All are welcome to tour the MCC or CCV in action. Call or email Jerry Davies  (contact below).

The Farmers MCC is one of three.  It is 46' long and is equipped with state-of-the art satellite communications equipment; seven claims stations; water, supplies; laptop and telephone capability for use by our customers and public; and a built in grill which can be utilized to serve meals to Farmers' customers and others in need.  

"Our Customer Care Claims Vehicles are smaller versions of our mobile buses and are ready to assist with claims and supply needs of customers and others in need.  Farmers will be available to help in any way we can," Metzroth said. "A CCV will also be in Richmond, VA tomorrow at 3951 Westerre Parkway. Storm damage was equally severe in the Richmond area and we are there to help all of our customers who have suffered damage."

Farmers Insurance advises customers who have suffered damage, to first contact their agent, or call the hotline number.

Farmers Insurance 24-hour-claims hotline is 1-800-HelpPoint (1-800-435-7764) for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling: 877-RECLAMO (877-732-5266).

Foremost Insurance customers should file their claim by calling: 800-527-3907.

Bristol West Insurance customers should file their claim by calling: 800-274-7865.

21st Century Insurance customers can call: 888-244-6163.

Flood victims who have flood insurance should contact the National Flood Program.

Farmers Insurance Group of Companies is the country's 3rd largest insurer of both personal lines passenger automobile and homeowners insurance, and also provides a wide range of other insurance and financial services products.  Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be. Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Financial Services Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at

Contact:  Jerry Davies

SOURCE Farmers Insurance



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